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Cover story

The state as a platform: inside the new public works

Identity, payments and data exchange are becoming the roads and bridges of the twenty-first century state. The countries building them first are rewriting what government can do.

Mara Lindqvist5 min read

News in brief

All news
The Hawa Mahal in Jaipur, one of India's most visited monuments

New Delhi · 27 Sept 2026

A public stack for tourism

On World Tourism Day India’s tourism ministry and the Open Network for Digital Commerce launched a National Digital Tourism Stack. It aims to bring 23,000 tourism experiences and homestays onto shared digital rails by the end of 2028, with a pilot from January to June 2027.

Sheffield Town Hall, home of one of the councils in South Yorkshire

London · 25 Sept 2026

Digital devolution, four weeks in

The Government Digital Service and the housing ministry are a month into “100 days of Digital Devolution”, which began on 1 September. On 9 September an Early Years Innovation Challenge day brought more than 100 people from local and central government, health and education together to work out how better data sharing could support earlier help for children and families.

The Pentagon from the air

Washington · 23 Sept 2026

GenAI.mil passes 2 million weekly users

More than 2 million people used the Pentagon’s GenAI.mil platform in a single week, a senior defence official said; about half a million are heavy users. ChatGPT and Grok were added to the portal, which already offered Gemini, at the end of August.

A Dubai Metro train at World Trade Centre station

Dubai · September 2026

The UAE tops the Arab digital index

The UAE scored 76.66 and Saudi Arabia 73.64 in the 2026 Arab Digital Economy Index, leading the region. The index found the strongest progress in digital infrastructure, government services and cybersecurity, and the widest gaps in the data economy and research.

The Central Bank of Brazil's headquarters in Brasília

Brasília · 18 Sept 2026

Pix rules tighten on fraud

Brazil’s central bank rewrote the Pix rulebook (Resolution BCB 587): payment firms become accountable for the fraud flags they place on users, and large institutions can be exempted from compulsory membership where their business justifies it. Pix handled a record 318 million payments on 4 September.

The Berlaymont, the European Commission's headquarters in Brussels

Brussels · 15 Sept 2026

Most wallets will be late

With the 24 December deadline about three months away, 24 of the EU’s 27 member states have yet to make a digital identity wallet available. Italy, which is building its IT-Wallet into the IO public-services app, France and Finland are furthest ahead.

The Utah State Capitol in Salt Lake City

Folsom, California · September 2026

Eleven states earn an A

The Center for Digital Government’s 2026 Digital States Survey gave its top grade to Connecticut, Georgia, Hawaii, Iowa, Michigan, Mississippi, Missouri, Nevada, Ohio, Texas and Utah. Massachusetts won the artificial-intelligence category and Georgia the award for constituent digital experience.

The Union Buildings in Pretoria, seat of South Africa's government

Pretoria · August 2026

South Africa’s digital ID slips

Home Affairs has set 31 March 2027 to finish the hosting infrastructure for the national digital ID, with the full platform due in 2027/28, later than the president’s promise of a 2026 launch. The ID sits within MyMzansi, the country’s roadmap for digital public infrastructure.

Top stories

All stories
Two older people sitting in a park pavilion

The offline citizen

Digital-by-default policies can leave behind the people who most need public services. Some countries are designing for them first.

Public Services

The Precedent Finder

How it works

Asked to deliver something new? See who has done it before from where you are starting, what it took and what went wrong.

I need to deliver for a country with digital infrastructure.

Chile

Live

ClaveÚnica

2012 to now

  • Same challenge
  • Similar population
  • Same starting point

A national login issued in person or online, now required for most public services.

Cost
$12m
Time to launch
12 months
Team
30
Result
Most adults hold a login

What went wrong. During the pandemic, demand spikes overwhelmed in-person activation.

The lesson. Keep an online activation route ready for surges, with strong fraud checks.

India

Live

Aadhaar

2009 to now

  • Same challenge

A biometric identity number used to reach residents with no prior documents at national scale.

Cost
$1.5bn
Time to launch
24 months to first 100m
Team
Several hundred, plus enrolment partners
Result
1.3bn people enrolled

What went wrong. Biometric failures locked some manual labourers and older people out of benefits.

The lesson. Budget for fallback routes from day one; the last 5% cost the most trust.

Singapore

Live

Singpass

2003 to now

  • Same challenge

A national login that grew into a verified-data service used by banks and employers.

Cost
$90m over two decades
Time to launch
12 months for the app
Team
150
Result
Used by almost all adult residents

What went wrong. A phishing wave in 2021 forced a move from SMS codes to app-based approval.

The lesson. Letting the private sector reuse the ID paid for its upkeep.

The week in numbers

Policy & Strategy

More

The world ranking

All 193 countries

How every UN member state scores on digital government. Hover or tap a country for its rank and scores.

World map of the UN E-Government Development Index 2024
Rank 1Rank 193
1

Denmark

1 of 193, Europe. Index 0.985

Country profile
Online services1.00
Human capital0.96
Telecoms1.00
UN e-government ranking2024

Around the world

All regions
A white aisle of server racks in a data centre

Who owns the government cloud?

Sovereign cloud programmes promise control over sensitive data. Their critics say they deliver cost without the capability.

The policy clock

The deadlines, launches and meetings our readers are working towards.

  1. 24 December 2026

     

    EU member states must offer citizens a digital identity wallet

    European Union

    Source: Brussels Signal
  2. January 2027

     

    Pilot of India’s National Digital Tourism Stack begins

    India

    Source: ThePrint
  3. 1 February 2027

     

    Hybrid boleto and Pix billing comes into force

    Brazil

    Source: The Rio Times
  4. 31 March 2027

     

    Hosting infrastructure for the national digital ID due

    South Africa

    Source: Biometric Update
  5. 1 July 2027

     

    Pix Automático can be paid from salary accounts

    Brazil

    Source: The Rio Times

Dates as announced by the bodies involved; check the official timetable before planning around them.

Chart of the week: connected, not served

Almost everyone in Libya can get online, yet its government offers almost no services there. No country in the UN survey has a wider gap between its networks and its online services.

Libya
88.3
San Marino
St Kitts & Nevis
Iran
Gabon
Iraq
Algeria
Botswana
Telecoms index minus online services index, in points out of 100. Source: UN E-Government Survey 2024.
See the world ranking

The question

Should governments train their own language models?

One vote per reader. Results appear after you vote. Read: Can a government build its own language model?

Opinion and interviews

More voices

18

Nov 2026

Lisbon

Summit, two days

The State as a Platform

Digital ministers and chief digital officers on building shared rails for identity, payments and data.

3

Dec 2026

Online

Roundtable, 60 minutes

Procuring AI you can audit

Procurement leads from four countries compare contracts, clauses and the mistakes they will not repeat.

21

Jan 2027

Singapore

Breakfast briefing

Public models for Asia

A closed-door briefing on national and regional language models, with the teams building them.

The last word

“The breakthrough is not the technology. It is deciding that the state should own the rails and let everyone else run trains on them.”
A senior architect of one national platform, speaking to IQGov, in The state as a platform: inside the new public works (Policy & Strategy)

The Monday Briefing

What governments launched, bought and fixed this week, in a ten-minute read every Monday.

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